Refunds & Returns

At Neno Enterprise, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refunds & Returns Policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for most products, provided the following conditions are met:

  • Time Frame: Returns must be made within 7 days from the date of delivery.
  • Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Proof of Purchase: You must provide proof of purchase (e.g., order confirmation email, receipt, etc.) when requesting a return or refund.

2. Non-Returnable Items

Some items are not eligible for return. These include:

  • Products that have been opened or used and are no longer in resale condition (e.g., software, downloads, and digital content).
  • Personalized or custom-made items.
  • Perishable items or products that have a limited shelf life (e.g., consumables, batteries, etc.).

If you are unsure whether your item is eligible for return, please contact our customer service team before proceeding.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at nenotechltd@outlook.com with the subject line "Return Request," providing your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Instructions: Our customer support team will provide you with the return authorization and detailed instructions on how to return the item. We may request photos of the product or packaging to assess the return condition.

  3. Shipping the Return: Once you have received the return authorization, securely pack the item in its original packaging and send it back to the address provided by our team. Please note that you are responsible for return shipping costs unless the return is due to a fault on our part (e.g., damaged or incorrect items).

  4. Refund Processing: Once we receive your returned item and confirm that it meets the conditions stated above, we will process your refund. Please allow 5-7 business days for us to inspect the return and issue the refund to your original payment method.

4. Refunds

If your return is approved, we will issue a refund for the amount of the product(s) returned, excluding any shipping fees or taxes, unless the return is due to a mistake on our part.

  • Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item. Please note that it may take additional time for your bank or credit card provider to reflect the refund on your account.
  • Partial Refunds: If the item is returned in a condition that is not eligible for a full refund (e.g., used, damaged), we may issue a partial refund based on the item’s condition.
  • Promotions & Discounts: If you used a promotional code or discount when purchasing the item, your refund will be based on the amount actually paid after applying the discount.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us directly at nenotechltd@outlook.com. We will provide you with instructions on how to exchange the item, subject to product availability. Exchanges are subject to the same return conditions listed above.

  • Exchange Process: You will need to return the original item and purchase the new item separately. We cannot process exchanges directly in one transaction.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at nenotechltd@outlook.com within 7 days of receiving the item. We will arrange for a return and provide you with a full refund or send you the correct item at no additional cost.

Please include the following details when contacting us:

  • A description of the damage or error.
  • Photos of the damaged or incorrect item(s).
  • Your order number.

7. Return Shipping Costs

  • Return Shipping Fees: Return shipping is the responsibility of the customer unless the return is due to a fault on our part (e.g., the item is damaged, defective, or incorrect). In such cases, we will cover the return shipping cost.
  • Refund for Shipping Fees: Shipping fees are non-refundable unless the return is due to our error.

8. Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately at nenotechltd@outlook.com. We will make every effort to cancel your order, but once the order has been processed and shipped, it can no longer be canceled, and the standard return policy will apply.

9. Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact us:

By purchasing from nenotech.com, you acknowledge and agree to this Refunds & Returns Policy. Thank you for shopping with us!