Shipping Policy

At Neno Enterprise, we strive to provide fast, reliable, and efficient shipping services for all of our customers. Please review our Shipping Policy below to understand the shipping process, timelines, and costs associated with your orders.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed. Please note that orders are processed on business days (Monday to Friday, excluding holidays).
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. You will also receive a shipping confirmation email once your order has been shipped, along with tracking information if available.
  • Order Delays: While we aim to process and ship your order quickly, please allow extra time during peak shopping seasons, holidays, or in the event of unexpected delays. If there are any significant delays, we will notify you via email.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Shipping options and estimated delivery times are as follows:

Shipping Method Delivery Time Cost
Standard Shipping 5-7 business days Based on order size/weight
Expedited Shipping 2-3 business days Based on order size/weight
Next Day Shipping (UK only) 1 business day (next day) Based on order size/weight
  • Standard Shipping: Delivery typically takes 5-7 business days, depending on your location.
  • Expedited Shipping: Delivery typically takes 2-3 business days. If you need your items sooner, this option is available at checkout for an additional charge.
  • Next Day Shipping: Available only for deliveries within the United Kingdom. Orders placed before 2:00 PM (GMT) will be delivered the next business day.

Note: Delivery times are estimates and are not guaranteed. Delays caused by third-party couriers, weather, or customs (for international orders) may affect delivery times.

3. Shipping Costs

Shipping costs depend on your location, the size and weight of the products ordered, and the shipping method selected at checkout. Shipping costs will be calculated and displayed at checkout before you complete your purchase.

  • Free Shipping: We may offer free shipping on certain promotions or orders over a specified amount. Look out for any current offers on our website.
  • International Shipping: We ship internationally to select countries. International shipping rates will be calculated at checkout.

4. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Box addresses. If your order is placed with a P.O. Box address, we will contact you to arrange an alternative shipping address.
  • International Orders: Please be aware that international orders may be subject to customs duties, taxes, or other fees upon delivery. These charges are the responsibility of the customer.
  • Restricted Countries: We currently do not ship to the following countries: [Insert any countries you do not ship to]. If you are in a restricted country and wish to inquire about shipping options, please contact us.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (if applicable). You can track your shipment on the courier's website using the tracking number provided. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

6. Undeliverable Packages

If your package is returned to us due to an incorrect address, failure to claim, or if it is undeliverable for any reason, we will contact you to arrange for re-shipping. Please note that we may charge additional shipping fees to resend the package.

7. Damaged or Lost Shipments

We take great care in packaging your order to ensure it arrives safely. However, if your order is damaged during transit or lost, please contact us immediately at nenotechltd@outlook.com. We will assist you in filing a claim with the courier and provide a resolution. In cases where your order is lost, we will offer a replacement or full refund, depending on the circumstances.

8. Customs, Duties, and Taxes (International Orders)

For international shipments, customs duties, taxes, and import fees may apply once the shipment reaches its destination country. These charges are the responsibility of the customer. We recommend that you check with your local customs office to understand any potential additional costs before placing your order.

  • Customs Delays: Delays in customs processing can occur, which may affect the delivery time of your order. Unfortunately, we have no control over customs processing times.

9. Change of Shipping Address

If you need to update the shipping address after placing an order, please contact us as soon as possible at nenotechltd@outlook.com. We may be able to accommodate address changes if the order has not yet been shipped. Once an order has been processed and shipped, we are unable to change the shipping address.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please feel free to reach out:

By purchasing from nenotech.com, you agree to the terms of this Shipping Policy. Thank you for choosing Neno Enterprise!